Why are retail prices shown but not dealer prices?

Retail prices and the online shopping is for retail shoppers only. Dealer prices are not shown because we quote special prices for dealers that are resellers. Please refer to our request a quote page to receive your very own quote.

How does shipping work for retail or dealer orders?

For retail customers online: 


All online retail orders are shipped via Fed Ex Ground and must be paid at check out. To determine shipping rates please visit our shipping center page. If you prefer a shipping method other then ground you must specify otherwise at check out to receive the correct charge. 

For retail customers with a Masterbind Account: 


If you do not have a UPS or Fed Ex account, we will use our Fed Ex account to ship. Masterbind USA will always ship GROUND unless specified otherwise. If you are a retail customer with an account with Masterbind USA and you send our orders via purchase order, your shipping costs will be placed on your invoice and attached to the total amount. You will need to specify which shipping method you would prefer or we will automatically ship ground. 

For Dealers: 


If you are a Dealer with an account with Masterbind USA and you send our orders via purchase order, your shipping costs can be placed on your invoice and attached to the total amount and due when the invoice shows to be due. If you have your own UPS or Fed Ex account and wish us to bill your account instead, please attach the account number on your purchase order and which shipping method you prefer. 

 

Freight Shipments: 


Freight rates are typically dependent on a variety of factors, including the type of freight being shipped, mode of transport, weight, distance and more. For more information on freight shipments please email us at sales@masterbind-usa.com

How long will it take to get my shipment?

At Masterbind USA we strive to get you your products you as quickly as possible. Orders that are placed before 12:00 PM Central Standard Time the order will be shipped the same day that they are placed. However, depending on the warehouse where the product is housed or the inventory in stock this is not always possible. Custom printing orders will take additional time to ship due to the nature of the product and when the printing can be completed. Most printing jobs are done with in 48 hours of the order and shipped out after a week from the order.

All packages sent from Masterbind will be delivered via Fed Ex ground, unless expedited shipping is selected or you have opted to have your UPS or Fed Ex account billed. Most packages will be shipped from our Texas warehouse and will take between 1-5 business days in transit depending on your location. When your package ships you should receive a tracking number that will help you to know exactly when to expect your package.

Shipping Rates

UPS/FedEx Ground & Standard Truck Rates

Prices listed on the website are in US dollars and will be charged in US dollars for all orders placed.

LOCATIONSTANDARD GROUND
(BUSINESS DAYS)
EXPEDITED OR EXPRESS
(BUSINESS DAYS & PRICE)
US5-10 DAYS2-3 DAYS $17.99 OR 1-2 DAYS
ALASKA & HAWAII5-15 DAYS2-3 DAYS
PUERTO RICO5-15 DAYSX
CANADA15-20 DAYSX
CENTRAL AMERICA OTHER5-15 DAYSX
Applicable for orders shipping within the Continental United States via FedEx Ground, or freight truck (standard shipping). Does not apply to custom orders, expedited shipments, orders shipping outside of the Continental United States (including Hawaii, Alaska, Puerto Rico, etc), orders shipping to military addresses, or any truck shipment other than dock-to-dock standard truck delivery. If special services are required, (inside delivery, liftgate service, etc.) additional shipping and handling fees apply. Actual shipping rates apply to all orders shipping to Canada, Hawaii, Puerto Rico, and Alaska, as well as all custom orders.

United States Postal Service Rates

FAA, AE, AP, APO and FPO Military Mail, and US Territories including Guam, Virgin Islands, etc. The maximum weight allowance for USPS shipments is 70 lbs. If your order weighs more than 70 lbs. the website will notify you to call us.

Transit Times

Stocked orders are generally shipped within 1-2 business day. “Business day” is defined as Monday through Friday, excluding holidays. With nationwide distribution centers, most domestic orders are delivered within 2 to 4 business days. Made-to-order items, orders shipping by truck, and orders shipping directly from the manufacturer usually have a longer processing time.

Canadian Orders

Masterbind USA LLC will gladly ship orders to Canada. Orders placed online are shipped by Fed Ex Standard unless otherwise stated. Be advised that Fed Ex charges duty, taxes and brokerage fees at time of delivery. These fees are the recipients’ responsibility and are in no way associated with Masterbind USA LLC. For more information on the UPS brokerage fees, visit http://www.fedex.com For current duty and tax estimates, visit the Canada Border Services Agency duty and tax estimator.


International Orders

Orders shipping to countries outside of the United States & Canada require a minimum order of $800. A $50 fee will be added to your order for payment processing fees unless otherwise stated by our sales team. Be advised that orders shipping outside of the United States may be charged duties, taxes and brokerage fees. These fees are the recipients’ responsibility and are in no way associated with Masterbind USA LLC. Contact your local customs office for more information about these fees.

What is Your Return Policy?

At Masterbind USA we will gladly accept returns within 60 days of your original purchase. Sadly, after the 60 days, we cannot accept returns. If you need to return something, please contact Masterbind sales team (sales@masterbind-usa.com) for a return authorization. Return shipping will be the responsibility of the sender unless stated otherwise or equipment failure. Any products received without a return authorization cannot be accepted by Masterbind and a refund will not be issued.


 Returns Policy Conditions:

  • Equipment needs to be in its original packaging and in a resalable condition for Masterbind to accept.
  • Supply items and covers must be unused and in resalable condition. 
  • Custom items such as imprinted or digitally printed materials and service parts that are custom cannot be accepted for a return.

After the 60 day return period, machines that are defective or broken are covered by Masterbind under the terms of their warranty. If you have questions about the terms or conditions of  your warranty or the warranties on items, please contact us by email at sales@masterbind-usa.com or call us at 1-844-828-5391.

What methods of payments do you accept?

Masterbind gladly accepts all cards such as Visa, Mastercard, Discover and American Express credit cards. Additionally, we will soon accept PayPal payments.

For dealers and customers with an account we will gladly accept purchase orders on account. With this you may pay via credit card or check. We will set up an invoice repayment option for you and if you wish to pay by card we will send you a form. Other businesses who wish to order on account with us will need to provide credit information for verification before an account will be opened.

Will you help me fix my machine?

Masterbind USA warrants that all equipments warranty will begin from the date of shipment. The warranty is extended to customers and applies to all equipment purchased, installed, and used for the purpose for which such equipment was originally designed.

 

The above warranties cover only defects arising under normal use and do not include malfunctions or failures resulting from misuse, abuse, neglect, alteration, problems with electrical power, usage not in accordance with product instructions, acts of nature, or improper installation or repairs made. Masterbind USA offers technical support through a third party at a slight additional cost per unit. For more information on our technical support for repairs and instillation please call our support team at 1-844-828-5391.

I Have lost the manual for my machine can I get another copy?

The majority of our equipment manuals can be found on our website. Go to the products main page and scroll down to the bottom of the Page, you will see an option to “View Manual”. Simply click the icon and a PDF version will come up on the next screen. From there you can print out another manual. 

If you can’t find the Manual Online: 

Masterbind can send a PDF copy by email to people who request a new manual. Please email customerservice@masterbind-usa.com if you need another copy of your manual. Please note there may be a service fee to reprint a new manual.